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01
How it works
How pre-arrival guest screening works for hotels.
No new software for staff or guests.
01
Screen at booking
Authorized screening runs when a guest books, pays or checks in.
02
Review the signal
Potential matches to known threats arrive with source evidence. A match is a lead to verify, not a conclusion.
03
Take the right action
Trained people decide what happens next. Every decision is logged.
Record 001
Pre-arrival review
Guest
Arrival
Reference
Reviewer
Illustrative concept · Sample data
02
FAQ
Questions hotels ask first.
01
Is Know Your Guest a background check?
No. Know Your Guest flags potential matches to known high-severity threats. It is not a background check, it does not track people, and it stores no guest data.
02
Who decides what happens?
Your trained people do. A match is a lead to verify, not a conclusion, and your own procedure sets the next step.
03
What do we need to install?
Nothing new when your platform supports PATI. Screening runs inside the booking, payment or check-in system you already use.
04
How fast is it, and is it recorded?
Results return in milliseconds. Every screen, routing and review decision is logged for audit.
05
What is Know Your Guest?
The hospitality use case of PATI, Dark Watch's pre-arrival threat intelligence. It flags potential matches before a guest reaches the front desk, so your team has time to verify quietly.
06
Can we review your privacy and security practices?
Yes. Documentation is available under NDA as part of a briefing.
03
Book a demo
Book a 25-minute demo.
Shaped to your role, with no commitment. We reply within one business day.
Live review workflow
How it fits your systems
Control documentation and roadmap
Takes 30 seconds. We reply within one business day.